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INTERNATIONAL ORDERING & SHIPPING POLICY - trueBrowns Skip to content
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INTERNATIONAL ORDERING & SHIPPING POLICY

We currently deliver to the following countries -
Australia, Belgium, Canada, China, Fiji, France, Germany, Greece, Guyana, Hong Kong, Hungary, India, Indonesia, Ireland, Italy, Japan, Kuwait, Malaysia, Mauritius, Nepal, Netherlands, New Zealand, Nigeria, Philippines, Saudi Arabia, Scotland, Singapore, South Africa, Spain, Sri Lanka, Sweden, Switzerland, Thailand, Trinidad & Tobago, United Arab Emirates, United Kingdom, United States of America

The shipping charges on all international orders, irrespective of order size are as below:

Country Shipping Cost
India NIL
USA USD 15
Canada CAD 20
United Kingdom GBP 12
Australia AUD 20
Singapore SGD 20
Europe EUR 12
UAE AED 55
Saudi Arabia SAR 60
Guyana USD 30
Trinidad & Tobago USD 30
Fiji USD 15
All Other Countries USD 15

For international shipping, the average delivery time is 7-12 business days depending on the country of residence.

All international orders are sent through DHL and FedEx.

Any customs or import duties are charged once the parcel reaches its destination country. These charges must be paid by the recipient of the parcel. Unfortunately, we have no control over these charges and will not be able to define the cost as it varies from country to country.

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  2. Credit/Debit Card

Please note that your order can only be cancelled before we have dispatched it to you. If you want to cancel the order please drop us an e-mail at info@truebrowns.com or call us on +91 8384046951 with your order number and reason for cancellation. Your cancellation request will be processed within 24 hours.

If you wish to return an order, kindly get in touch with our customer care team at info@truebrowns.com or on +91 8384046951 within 10 days of receiving the order.

For all international orders, customers have to return the products themselves. The order needs to be sent back to the following address-
Building 534, Udyog Vihar
Phase 5, Gurgaon,
Haryana 122016,
India

Once we receive the product(s), it will go through a quality check at our warehouse and we will then initiate the refund within 24-48 business hours.

Please note that the refund amount will be calculated post deducting the import charges and shipping and handling costs.

If you choose to not pay duties and taxes and refuse to accept the delivery of the product, the refund will be made after deducting the import charges we incur to ship the product back to India. If the return charges are higher than the order refund amount, no refund will be made

Sustainability is in our core. It’s a culture and a way of living. Crafting pure fabrics into timeless versatile pieces that can become the core of every wardrobe Read More

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Contact Us

Address:-Building 534, Udyog Vihar, Phase 5, Gurgaon, Haryana 122016

Contact no:- +91 8384046951

E-mail:- info@truebrowns.com

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